1. Data controller
Best Car Rental Udon Thani, a car rental business in Udon Thani, is the data controller under this policy: 264/71 Sirin Residence, Mak Khaeng, Mueang Udon Thani, Udon Thani 41000 · phone +66 90 888 3385 · email support@bestcarrentaludonthani.com
2. What we collect
- Contact and quote forms: name, phone, email, LINE ID, rental dates and your message
- Online booking: what you enter in the booking form, such as your name, contact details, dates, times and places, the car, and a flight number if given
- Chat and phone: messages, files you send such as transfer slips, and locations you share when asking for help
- At pick-up: details from your ID card or passport, your driving licence and your signature on the rental agreement
- During the rental: details of accidents, tickets or fines involving the car
- Website visits: the server may log IP addresses, browser type and pages viewed. If we switch on visit statistics (such as Google Analytics), we'll say so here
3. Why we use it, and the legal basis
- Answer questions, send prices, take and confirm bookings: contract, or steps you ask for before a contract
- Hand over the car, make the rental agreement, take payments and deposits: contract
- Help during the rental, handle accidents and insurance claims: contract and legitimate interest
- Handle tickets, fines, accounting, tax and requests from authorities: legal obligation
4. Who receives it
Only what's needed goes to insurers, our service providers (hosting, email, chat) and authorities when the law requires. We never sell personal data.
5. How long we keep it
Messages that don't lead to a booking are kept for up to one year. Rental and accounting records are kept for the periods required by accounting and tax law, then deleted or destroyed.
6. Security
Access is limited to people who need the data to serve you, and the website uses encrypted connections (HTTPS).
7. Your rights
You may ask to access, copy, correct, delete, restrict, object to or port your data, and withdraw consent. Contact us by email or phone as above. If you think we got it wrong, you can take it to the PDPC, Thailand's data protection regulator.
8. Cookies
This site only uses the cookies the booking system needs to remember your booking steps. If we add statistics cookies, we'll tell you and ask for consent where the law requires.
9. Changes
If this policy changes, we'll update the effective date above and note it on this page.