1. Renters and drivers
- Drivers need to be between 25 and 65 and to have driven on a full licence for a year or more.
- Show your original licence. A licence in a language other than English must come with an International Driving Permit; the permit by itself is not enough. No copies, photos or app licences.
- Foreign visitors show their original passport; Thai citizens their ID card.
- Additional drivers: give their name when booking and show their original licence at pick-up.
2. Payment and deposit
| Booking deposit | ฿500–5,000 by bank transfer to confirm, never refunded |
|---|---|
| Rental | Cash, or credit card +3% (from ฿4,000) |
| Deposit, economy · sedan | ฿3,000 cash |
| Deposit, 7-seat MPV · pickup | ฿5,000 cash |
| Deposit, Fortuner · Pajero Sport | ฿10,000 cash |
The deposit is refunded when the car comes back in normal condition. Renting without a deposit is only for returning customers or special cases. We always confirm the price before you pay a booking deposit.
3. Rental period
- Minimum 1 day. 1 day = 24 hours, so 25 hours count as 2 days.
- Late return: 29-minute grace period (tell us in advance), then one extra day.
- The daily rate depends on the whole rental length and steps down at 2, 7, 14, 21, 31 and 90 days.
4. Insurance
Maximum excess per incident
- CDW (included), economy · sedan
- ฿10,000
- CDW (included), 7-seater · pickup · SUV
- ฿15,000
- With SCDW, ฿250/day or ฿350/day
- ฿0
If covered damage is assessed below the excess, you pay the assessed cost; above it, you pay no more than the excess for that car type. SCDW brings the excess to ฿0 for covered damage only.
Situations where the cover falls away
Using the car against the rental terms can make the renter liable for the full cost of the damage, for example:
- Driving under the influence of alcohol or drugs
- Driving without a valid licence, or letting an unnamed person drive
- Grossly negligent or dangerous driving, racing or speed testing
- Off-road driving, or using the car outside the permitted area or purpose
- Driving through floodwater or areas at high risk of flooding
Some damage may not be covered or has extra conditions: glass, tyres and wheels, underbody, interior, keys, equipment, and excessive cleaning.
Third-party insurance
| Third-party injury or death | ฿500,000 per person |
|---|---|
| Third-party injury or death per accident | ฿20,000,000 |
| Third-party property per accident | ฿1,000,000 |
| Personal accident cover for each person in the car | ฿50,000 per person |
| Medical costs for each person in the car | ฿50,000 per person |
| Driver bail bond per accident | ฿500,000 |
What is actually paid out is decided by the insurer under the policy of your car, with its own limits and exclusions.
5. Fuel
Full to full. Economy cars, sedans and 7-seat MPVs use petrol (Gasohol 95); pickups and SUVs use diesel. Bring it back less than full and we charge the fuel needed plus ฿500 for refuelling.
6. Driving area and mileage
| 1–7 days | Udon Thani plus Bueng Kan, Khon Kaen, Loei, Nakhon Phanom, Nong Bua Lamphu, Nong Khai, Sakon Nakhon |
|---|---|
| 8–19 days | All of Isan |
| 20–29 days | Isan and upper Central Thailand |
| 30+ days | Anywhere in Thailand |
Across the whole rental you can drive 200 km a day on average. Paved or concrete roads only; no floodwater, no towing, no smoking and no pets. Our cars stay in Thailand; Laos is not allowed. Going beyond the agreed mileage or area may change the price, so tell us your route when booking.
7. Pick-up and delivery
- Udon Thani Airport (lane A3): free daily 07:00–20:30.
- Before 07:00 or after 20:30: ฿500 for each pick-up and each return on rentals under 3 days; free for rentals of 3 days or more. Arranged in advance. We track your flight.
- Anywhere in Udon Thani city (hotel, home or other address): ฿350 each way, or free when you rent for 7 days or more.
- Outside the city: 7+ day rentals only, ฿30/km each way.
- We supply the model you book. If something beyond our control stops us, we supply an equivalent or higher model.
8. Every possible charge
Apart from the rental in your confirmed price, only these can apply: late return beyond the grace period (+1 day) · handover outside hours (฿500 each, rentals under 3 days) · delivery (see section 7) · credit card (+3%) · tank not full (fuel at cost + ฿500) · SCDW (฿250–350/day) and Pocket Wi-Fi (฿100/day) if you choose them · special cleaning, for example tar, cement, mud, pet hair, or a smell of smoke or food (at cost, plus loss of use for days the car can't be rented) · lost key or broken remote (at cost) · tolls and traffic tickets (at cost + ฿500 per ticket).
9. Breakdowns and accidents
First pull over where it's safe and put the hazard lights on. If anyone is hurt, call 1669 first, then call us on +66 90 888 3385 or share your location on LINE or WhatsApp. Photograph the car, the damage, the scene and the other vehicle's number plate. Don't accept liability or pay the other party before talking to us. If the car breaks down or is damaged through no fault of yours, we provide a replacement for the rest of the rental, subject to the terms and availability.
10. Cancellations and changes
- Cancellations need 24 hours' notice or more. The booking deposit is not refunded in any case.
- Once confirmed, the price, discounts and price conditions can't change.
- You may return early, but the booked days are charged; there's no refund for early return.
- Extensions depend on availability, at the rate on the day you ask.
- A no-show, missing documents or not meeting the rental conditions counts as a customer cancellation, with no refund.
Example: you book 4 days and use 2, so you pay for 4. You ask to extend from 4 to 5 days: possible if a car is free, with 1 day added at the current rate.
11. Personal data
The data controller is Best Car Rental Udon Thani, a car rental business in Udon Thani, 264/71 Sirin Residence, Mak Khaeng, Mueang Udon Thani, Udon Thani 41000, phone +66 90 888 3385, email support@bestcarrentaludonthani.com. We use your details to take bookings, make the rental agreement, take payments, help you during the rental and meet legal duties. Details and your rights are in the privacy policy.